Tujuhub Refund Policy

1. No Refund Policy

• Tujuhub maintains a strict no-refund policy for all purchases made on our platform. Once a course or subscription is purchased, we do not offer refunds under normal circumstances.
  
  

2. Exceptions for System Errors

• Refunds may be considered only in cases where a demonstrable system error or technical malfunction on Tujuhub's part has prevented the user from accessing the purchased content or services.
  
  

3. Reporting System Errors

• If you believe you have encountered a system error or technical issue that warrants a refund, please contact our support team immediately at [email protected] or Whatsapp at +62 812-1807-7733 

• In your report, please include:

  • Your full name

  • The email address associated with your account

  • A detailed description of the error encountered

  • Any relevant error messages or screenshots
    
    

4. Review Process

• Our technical team will investigate all reported system errors within 5 business days.

• If a system error is confirmed, we will process a refund to the original payment method used for the purchase.
  
  

5. Non-Refundable Items

• Downloaded content, offline materials, or any courses that have been accessed or partially completed are not eligible for refunds, even in cases of system errors.
  
  

7. Final Decision

• Tujuhub reserves the right to make the final decision on all refund requests.
  
  

8. Policy Changes

• Tujuhub may modify this policy at any time. Changes will be announced on our website and will apply to all purchases made after the date of the change.
  
  

9. Contact

• For any questions regarding this policy, please contact our customer support team at [email protected] or Whatsapp at +62 812-1807-7733

By using Tujuhub's services, you acknowledge and agree to this return and refund policy. We appreciate your understanding and are committed to providing a reliable and high-quality learning platform.